In line with our high-quality policy that was established through our mission, vision and core values, we also believe in the enormous importance of customer satisfaction created by our products and services.

 

In order to provide you with the best possible service, we at Güneş Sigorta have strengthened our commitment to customer satisfaction through comprehensive strategies and efforts that aim to improve customer relations processes.

 

As a result, we are proud to announce that - following the audits by TÜV Thüringen, an international approval body - our high quality customer service has been granted an ISO 10002:2004 Complaints Management System Certificate, a certificate given to very few companies in the insurance industry.

 

Core Principles

Accessibility: Thanks to a variety of communication means we provide, our customers can easily reach us to share their complaints, request information, make suggestions or express their satisfaction.

 

Availability of Information: Our customers are also able to receive any information they request in the shortest time and in the fastest manner possible.

 

Fast Feedback: Responding promptly to all customer requests is of great importance to our company.

 

Solution Emphasis: Fast and effective solutions are tailored to customer needs.

 

Objectivity: In addition to assessing and handling all customer requests objectively, we also believe that objectivity is essential when seeking solutions.

 

Confidentiality: The use of any personal information obtained through customer requests is restricted by law and bound by the principle of confidentiality.

 

Customer Focus: A customer-oriented policy is used to provide customers with the best service and to ensure that customer expectations are fully met.

 

Taking Initiative: Employees are encouraged to take initiative and to make necessary decisions when needed, in order to meet customer needs in the shortest possible time and to maintain maximum levels of customer satisfaction.

 

Customer Engagement: Customers are kept informed of the assessment and solution-seeking efforts in the management of their requests and are able to actively engage in the process.

 

Accountability: The assessments, solution-seeking efforts, status codes and results of customer requests are reported and monitored.

 

Internal Information Exchange: Customer relations activities are shared and monitored within the company.

 

Continuous Improvement: Customer suggestions and ideas are carefully assessed and used as a source for continuous improvement efforts.

 

Professionalism: Customer demands are answered by our qualified employees in a professional manner.